FAQs
Who Are You?
We are Fine Saratoga Ltd, the UK’s largest independent stockist of retro style bathing caps.
Why Do I Need A Swimming Hat?
There are lots of reasons why it’s a good idea to wear specially designed hat for when you go swimming.
- The most obvious is for hygiene reasons. A swimming cap helps to protect the hair, scalp, and ears from pool water & keeps the pool clean.
- A lot of pools do require a swim hat to be worn whilst swimming, especially in Europe. (bear that in mind when packing for your next holiday.)
- It is easier to swim when hair is covered and out of the way
- If your hair is coloured, braided or you have extensions then it is recommended to wear a swimming cap. The swimming cap will protect your hair from the harmful effects of chlorine if you are swimming in chlorinated water.If you are swimming outside, then a swim cap will protect your hair from the sun and elements
- Swimming hats are great if you swim if you swim in the sea or go wild swimming. A swimming hat will help to stop the heat escaping from your head therefore helping to keep you warm. Also a brightly coloured swim hat will enhance your visibility whilst swimming outdoors
- A swim cap will keep earplugs in, if worn.
Aren’t Swimming Caps Uncomfortable To Wear?
All our swimming caps are comfortable to wear, as well as being easy to put on & take off, they will not snag your skin or hair. The rubber caps are a high quality soft rubber that easily stretches. Our swim turbans have a soft rubber headband inside for your comfort.
I Have Long Hair/Short Hair/A Large Head/A Small Head, Do You Have A Hat That Will Fit Me?
Yes we do. Our hats come in all sizes & we can accommodate the longest of tresses & smallest of heads.
We offer a really good exchange service, so when you receive your hat & it isn’t the correct fit we can send you a more suitable one. Please note we do not accept hats back if they have been worn – trying on permitted, or the original labels have been removed. We are happy to refund/exchange within 30 days of purchase.
If you would like some assistance before making your purchase, please call us on 0800 6785459 (UK) or contact us via the live chat service.
Will A Swimming Cap Keep My Hair Dry?
Whilst no swimming cap will keep your hair 100% dry they will offer you some protection. The reason why no swimming cap is able to do this is because water creeps up whilst your head is below the water line.
The rubber caps do offer more protection & are a closer fit They also have a inner seal which helps to repel the water. The fabric swim turbans are designed to be splashproof & are ideal for gentle swimmers, aqua aerobic classes etc. They are usually made from a high quality polyester then have a thin splashproof lining inside (a bit like a shower cap).
I Want To Protect My Ears Whilst Swimming
For ear protection, we would recommend a ‘Bubble ‘Swim cap, available with or without a chin strap. This style comes down far enough to cover the ears. The chin strap allows the hat to be secured in place. They can also be used with the Fashy EarPutty. This is silicone ‘putty’ which can be moulded to the shape of your ear & forms a watertight seal. We also stock neoprene Aqua Earbands which can be used on their own or with the Ear Putty.
How Long Will My Order Take To Arrive?
Orders placed before 2pm, Monday to Friday (excluding Bank Holidays) will be despatched by Royal Mail Second Class post the same day. Please allow up to 3 days for delivery.
That’s Too Long. Can I Get My Order Quicker?
Yes you can. We offer First Class & Next Day Delivery (Guaranteed to be with you by 1pm). You can select your delivery option at the checkout. Again these services apply to orders placed before 2pm, Monday to Friday (excl. Bank Hols).
Do You Ship Internationally?
We most certainly do! We ship Worldwide. Please select delivery option at the checkout.
Can I Return My Purchase?
We are happy to accept returns as long as they are unworn/unused & have the original labels intact.
Unfortunately we are unable to accept returns on swimwear (bikinis, swimsuits, swimming trunks etc) due to hygiene reasons.
We are happy to exchange or fully refund an item within 30 days of purchase. An item can be returned if it is faulty. Please note if your hair does get wet whilst wearing a swimming cap this is not regarded as faulty.
Are You Environmentally Friendly?
We like to think so & do our best to be! The rubber used in our hats is a sustainable product. Our Fashy hot water bottles are recyclable. We keep postal & product packaging down to a minimum. All orders are sent out in polythene mailers, which are recyclable.
Can I Speak With Someone?
You most certainly can. Please call us on 0800 6785459 (UK only) between 9am and 7pm or use the live chat feature on our website. We like to chat so do get in touch.
Do You Just Sell Ladies Swim Hats?
We cater for everyone. We stock a wide range of Children's swimming hats & Mens swim caps.
Fashy Hot Water Bottles As Well?
We are also proud stockists of Fashy Hot Water Bottles, regarded as the safest available
Made from thermoplastic they are odourless, phthalate and rubber free, therefore free from rubbery whiffs and suitable for allergy sufferers. Conforming to British standard B.S.1970:2012 Fashy hot water bottle safety features include a large aperture for safer filling, and a jointless neck to prevent leakages. The hot water bottles come with a 2 year guarantee for your peace of mind.
Where Are You?
We are based in Hampshire, on the South Coast of England